Refund policy

Refund and Returns Policy

Last Updated: 01/12/2024

1. Non-Returnable Items:

Cosmetic products are non-returnable and non-refundable due to hygiene and safety regulations.

2. Refund Exceptions:

Refunds are only issued for damaged or defective items. Customers must notify us within 48 hours of delivery and provide evidence (e.g., photos).

3. Process for Claims:

• Submit your claim via email to info@k-city.com.

• We will assess the claim and may request the return of the damaged product for verification.

Terms of Use

1. User Responsibility:

By using our website, you agree to provide accurate information and comply with all applicable laws.

2. Intellectual Property:

All content on the website (logos, images, product descriptions) is the property of K City Cosmetics Trading L.L.C. Unauthorized reproduction or distribution is prohibited.

3. Website Availability:

We do not guarantee uninterrupted access to the website and are not liable for downtime due to maintenance or technical issues.

4. Third-Party Links:

Our website may contain links to third-party sites for user convenience. We are not responsible for the content or policies of external sites.

Limitation of Liability

K City Cosmetics Trading L.L.C. is not liable for:

• Loss or damage caused by using our products beyond their intended use.

• Delays or delivery failures caused by external factors (e.g., courier issues, customs).

• Any indirect or consequential damages resulting from your use of the website or products.

Governing Law and Dispute Resolution

These policies are governed by the laws of the United Arab Emirates. Any disputes will be resolved exclusively in the courts of Dubai.

Contact Information

For any legal concerns or inquiries, contact us:

📧 Email: info@k-city.com

📞 Phone: +971 58 559 9750

By using our website, you agree to the terms and policies outlined above.