Privacy policy
Privacy Policy
K CITY COSMETICS TRADING L.L.C.
Last Updated: 01/12/2024
At K City Cosmetics Trading L.L.C. (“K-City,” “we,” “us,” or “our”), we are committed to protecting your privacy in compliance with the laws and regulations of the United Arab Emirates (UAE), including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL). This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or interact with us.
1. Information We Collect
We collect the following types of personal information in compliance with UAE law:
• Personal Identifiable Information (PII): Name, email address, phone number, and shipping/billing address.
• Payment Information: Card details or other financial data used for order processing.
• Technical Information: IP address, browser type, operating system, and website usage statistics.
• Order Details: Product preferences, purchase history, and communication preferences.
We do not knowingly collect information from children under the age of 18 without parental consent.
2. How We Use Your Information
Your personal information is used for the following purposes:
• To process orders, payments, and deliveries.
• To communicate with you regarding your orders, account, or promotional offers.
• To enhance and personalize your shopping experience.
• To comply with legal obligations and resolve disputes.
• To detect and prevent fraudulent or unauthorized activities.
We will not use your personal data for any purpose not explicitly outlined in this Privacy Policy without your consent.
3. Legal Basis for Data Processing
We process your personal data on the following lawful grounds:
• Performance of a Contract: To fulfill your order and provide customer support.
• Legal Obligation: To comply with applicable laws and regulations in the UAE.
• Legitimate Interest: To improve our services, ensure security, and prevent fraud.
• Consent: Where required by law, we will obtain your consent before processing your data for marketing purposes.
4. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties. However, we may share your data in the following scenarios:
• Service Providers: With trusted third-party vendors (e.g., payment processors, shipping companies) to facilitate transactions.
• Legal Compliance: If required by UAE law, court orders, or governmental regulations.
• Business Transfers: In the event of a merger, sale, or acquisition of our company assets.
All third-party service providers are contractually obligated to process your data in accordance with this Privacy Policy and UAE law.
5. Data Security
We implement robust technical, administrative, and physical safeguards to protect your data against unauthorized access, loss, or misuse, including:
• Secure Socket Layer (SSL) encryption for transactions.
• Restricted access to personal data for employees and service providers.
• Regular review and updates of security protocols.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by UAE law. When your data is no longer needed, it will be securely deleted or anonymized.
7. Your Rights Under UAE Law
Under the PDPL, you have the following rights concerning your personal data:
• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal or contractual obligations.
• Restriction: Restrict or object to the processing of your personal data.
• Portability: Request transfer of your data to another entity.
To exercise these rights, please contact us at info@k-city.com. We will respond to your request in compliance with UAE law.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. You can manage your cookie preferences in your browser settings. Please note that disabling cookies may limit the functionality of our website.
9. Cross-Border Data Transfers
If your personal data is transferred outside of the UAE, we ensure that the destination country provides adequate protection for your data or appropriate safeguards are in place, as required by the PDPL.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in laws or business practices. The updated version will be posted on our website with the “Last Updated” date. Your continued use of our services indicates your acceptance of the updated Privacy Policy.
11. Contact Information
For any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us:
📧 Email: info@k-city.com
📞 Phone: +971 58 559 9750
By using our website, you confirm that you have read, understood, and agreed to this Privacy Policy in accordance with UAE law.